V A L O R A K A R A T
Privacy Policy
1. Introduction
Valora Karat ("Valora Karat", "we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at www.valorakarat.com or make a purchase from us (together, the "Services"), and it describes your rights and choices with respect to your information.
Please read this Privacy Policy carefully. By using our Services, you acknowledge that you have read and understood this policy. If you do not agree with our practices, please do not use our Services.
2. Information We Collect
We collect several types of information from and about users of our Services, including:
Information You Provide to Us
· Contact and identity information, such as your name, email address, telephone number, billing address, and shipping address.
· Account information, such as your username, password, and account preferences, when you register for an account.
· Order information, including the products you purchase, order value, and delivery instructions.
· Payment information, such as your billing details, which is collected and processed on our behalf by our third-party payment processors. We do not store full payment card numbers on our servers.
· Communications you send to us, such as customer support inquiries, product reviews, and survey responses.
Information We Collect Automatically
· Usage data, such as the pages you view, the products you search for, links you click, and the time spent on our Site.
· Device and technical data, such as your IP address, browser type, operating system, and device identifiers.
· Location data, such as your general geographic location inferred from your IP address, used for currency and shipping purposes.
· Cookies and similar technologies, as described in our separate Cookie Policy.
Information from Third Parties
· If you choose to register or log in using a third-party account, such as Google, we may receive certain profile information from that provider in accordance with your privacy settings with them.
· We may receive information from payment processors, fraud prevention services, and delivery partners in connection with the fulfilment of your order.
3. How We Use Your Information
We use the information we collect for the following purposes:
· To process and fulfil your orders, including payment processing, shipping, and customer service.
· To create and manage your account.
· To communicate with you about your orders, account, and inquiries.
· To send you marketing communications, where you have consented to receive them, and to allow you to opt out at any time.
· To personalize your shopping experience, including product recommendations and wishlist functionality.
· To detect, investigate, and prevent fraudulent transactions and other illegal activities, and to protect the rights and property of Valora Karat and our customers.
· To improve our Site, products, and services, including through analytics.
· To comply with our legal and regulatory obligations, including tax, accounting, and anti-money laundering requirements applicable to the sale of precious metals.
4. Applicable Data Protection Law
Valora Karat is established in Switzerland, and our processing of personal data is primarily governed by the Swiss Federal Act on Data Protection (FADP) and its implementing ordinance. Where we offer products or services to individuals located in the European Union or the United Kingdom, we also apply the relevant principles of the EU General Data Protection Regulation (GDPR) and the UK GDPR to the extent they apply to our processing activities.
5. Legal Basis for Processing
Where applicable data protection law requires a documented legal basis, such as under the GDPR, we rely on the following legal bases to process your personal data:
· Performance of a contract, where processing is necessary to fulfil an order or provide services you have requested.
· Consent, where you have given us clear consent to process your data for a specific purpose, such as marketing communications.
· Legitimate interests, where processing is necessary for our legitimate business interests, such as fraud prevention and improving our Services, provided those interests are not overridden by your rights.
· Legal obligation, where processing is necessary for us to comply with the law, including financial and anti-money laundering regulations relevant to the sale of gold and precious metals.
6. How We Share Your Information
We do not sell your personal information. We may share your information with the following categories of recipients, where necessary to operate our business:
· Payment processors and financial institutions, to process transactions securely.
· Shipping and logistics providers, to deliver your orders, including insured couriers appropriate for high-value goods.
· Service providers, such as hosting providers, analytics providers, email service providers, and customer support platforms, who process data on our behalf under contractual confidentiality obligations.
· Professional advisors, such as legal, accounting, and insurance providers, where necessary.
· Regulatory and law enforcement authorities, where required by law, such as for anti-money laundering checks applicable to precious metal transactions.
· A successor entity, in connection with a merger, acquisition, or sale of all or part of our business.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to operate our Site and to understand how it is used. For full details, please refer to our separate Cookie Policy, which forms part of this Privacy Policy.
8. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including to provide our Services, comply with our legal, tax, and accounting obligations, resolve disputes, and enforce our agreements. Order and transaction records relating to the purchase of gold and precious metals may be retained for extended periods to comply with applicable anti-money laundering and financial recordkeeping regulations.
9. Data Security
We implement appropriate technical and organizational measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction, including encryption of sensitive data in transit, secure payment processing, and restricted access controls. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
10. Your Rights
Depending on your location and applicable law, you may have the following rights in relation to your personal information:
· The right to access the personal information we hold about you.
· The right to request correction of inaccurate or incomplete information.
· The right to request erasure of your personal information, subject to certain legal exceptions.
· The right to request that we restrict or object to certain processing of your information.
· The right to data portability, allowing you to receive your data in a structured, commonly used format.
· The right to withdraw consent at any time, where processing is based on consent.
· The right to lodge a complaint with a data protection supervisory authority, such as the Swiss Federal Data Protection and Information Commissioner (FDPIC) or, if you are located in the European Union, your local data protection authority.
To exercise any of these rights, please contact us using the details at the end of this policy. We may need to verify your identity before responding to your request.
11. International Data Transfers
Your information may be transferred to, and processed in, countries other than the country in which you reside. Where we transfer personal data internationally, we take steps to ensure that appropriate safeguards are in place to protect your information in accordance with applicable data protection law.
12. Children's Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete that information promptly.
13. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policy of any third-party site you visit.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the updated policy on this page with a revised effective date. We encourage you to review this policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding this policy, please contact us using the details below:
· Company: Valora Karat
· Address: Rue de la Rôtisserie 17, 1204 Geneva, Switzerland
· Email: support@valorakarat.com
· Phone: +41 76 601 50 31
· Website: www.valorakarat.com
