V A L O R A K A R A T
Terms and Conditions
Please read these Terms and Conditions carefully before using our website or placing an order. By accessing or using our Site, you agree to be bound by these Terms.
1. Introduction and Acceptance of Terms
These Terms and Conditions (the "Terms") govern your access to and use of the website located at www.valorakarat.com (the "Site") operated by Valora Karat ("Valora Karat", "we", "us", or "our"), including any purchase of products through the Site. By accessing the Site, creating an account, or placing an order, you agree to be legally bound by these Terms, our Privacy Policy, our Cookie Policy, and our Return Policy, all of which are incorporated by reference.
If you do not agree to these Terms, you must not access or use the Site.
2. Eligibility
You must be at least 18 years old and capable of forming a legally binding contract to use our Site and place an order. By using the Site, you represent and warrant that you meet these requirements.
3. Account Registration
To place an order, you are required to create an account with us. You agree to provide accurate, current, and complete information during registration and to keep your account information updated. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.
We reserve the right to suspend or terminate your account, at our discretion, if we believe you have violated these Terms or engaged in fraudulent, abusive, or illegal activity.
4. Products, Descriptions, and Pricing
We sell fine jewelry and investment-grade gold products, including gold bars and coins. We make reasonable efforts to accurately describe and display our products, including weight, purity, and dimensions. However, due to the handmade nature of some jewelry and natural variations in gemstones and materials, slight variations from photographs and descriptions may occur.
All prices are displayed in Euros (EUR) unless otherwise stated and are subject to change without notice. Because the value of gold and precious metals fluctuates with global market conditions, prices for bullion and gold-based products are updated regularly to reflect the prevailing market rate and may change between the time you view a product and the time you complete your order. The price applicable to your order is the price displayed at the time your order is confirmed.
We reserve the right to correct any pricing or product description errors, even after an order has been submitted, and to cancel any order affected by such an error, in which case we will provide a full refund.
5. Orders and Acceptance
Your order constitutes an offer to purchase a product. All orders are subject to acceptance and availability. We reserve the right, at our sole discretion, to refuse or cancel any order for reasons including, without limitation, product unavailability, pricing errors, suspected fraud, or failure to meet identity verification requirements applicable to precious metal transactions. A contract for the sale of goods will only be formed when we send you an order confirmation and, where applicable, dispatch the goods.
6. Payment
We accept payment through the methods indicated on our Site at checkout, which may include debit and credit cards, and, where available in your region, Cash on Delivery. By providing payment information, you represent that you are authorized to use the designated payment method. All payments are processed securely through our third-party payment processors, and we do not store your full payment card details.
You are responsible for any applicable customs duties, import taxes, or other charges levied by your country upon delivery, which are not included in the item price or shipping cost.
7. Identity Verification
Due to the nature of precious metal transactions, we may be required by applicable anti-money laundering and financial regulations to verify your identity before processing certain orders, particularly high-value bullion purchases. We reserve the right to request additional identification documents and to delay or decline an order pending satisfactory verification.
8. Shipping and Delivery
We aim to dispatch and deliver orders within the timeframes indicated on our Site; however, delivery times are estimates and not guaranteed. Given the value of our products, all orders are shipped using insured, trackable, and, where appropriate, signature-required delivery services. Risk of loss and title to products pass to you upon delivery to the carrier, except where local consumer protection law provides otherwise.
9. Returns and Refunds
Returns, exchanges, and refunds are governed by our Return Policy, which is incorporated into these Terms by reference. Please review our Return Policy before placing an order, as certain items, including sealed bullion products and custom jewelry, are non-returnable or subject to special conditions.
10. Intellectual Property
All content on the Site, including text, graphics, logos, images, product photography, and software, is the property of Valora Karat or our licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on the Site without our prior written consent.
11. Product Reviews and User Content
If you submit a product review, comment, or other content to the Site, you grant us a non-exclusive, worldwide, royalty-free, perpetual license to use, reproduce, display, and distribute that content in connection with our Services. You agree that any content you submit will not be false, misleading, defamatory, unlawful, or infringe the rights of any third party. We reserve the right to remove any content at our discretion.
12. Prohibited Uses
You agree not to use the Site for any unlawful purpose, to attempt to gain unauthorized access to our systems, to interfere with the proper functioning of the Site, to use automated means to extract data from the Site without our consent, or to engage in any activity that could damage, disable, or impair the Site or its infrastructure.
13. Limitation of Liability
To the fullest extent permitted by applicable law, Valora Karat shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenue, arising out of or in connection with your use of the Site or purchase of our products. Our total liability arising out of or relating to these Terms or any order shall not exceed the total amount paid by you for the relevant order. Nothing in these Terms shall exclude or limit our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence or for fraud.
14. Indemnification
You agree to indemnify and hold Valora Karat, its officers, directors, employees, and agents harmless from any claim, demand, loss, or damage, including reasonable legal fees, arising out of your breach of these Terms or your misuse of the Site.
15. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of Switzerland, without regard to its conflict of law principles. Any dispute arising out of or relating to these Terms or your use of the Site shall be subject to the exclusive jurisdiction of the courts of Geneva, Switzerland, save where applicable consumer protection law grants you the right to bring proceedings before the courts of your own country of residence.
16. Changes to These Terms
We reserve the right to amend these Terms at any time. Any changes will be posted on this page with a revised effective date. Your continued use of the Site following the posting of changes constitutes your acceptance of those changes. We encourage you to review these Terms periodically.
17. Severability
If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions of these Terms shall remain in full force and effect.
Contact Us
If you have any questions, concerns, or requests regarding this policy, please contact us using the details below:
· Company: Valora Karat
· Address: Rue de la Rôtisserie 17, 1204 Geneva, Switzerland
· Email: support@valorakarat.com
· Phone: +41 76 601 50 31
· Website: www.valorakarat.com
